Tom

 

This was entered into our systems yesterday. Thanks for your patience.

 

Dan S.

dspringston@cavtel.com

 

From: Williams, Grant W.
Sent: Thursday, September 13, 2007 4:49 PM
To: Springston, Daniel J.
Subject: RE: Credits we discussed for Client1 & Client2

 

Dan,

 

Client1 - Acct Number - issued credit of $400

Client 2 - Acct Number - issued credit of $205

 

Let me know if you need anything else.

 

Grant

-----Original Message-----
From: Springston, Daniel J.
Sent: Thursday, September 13, 2007 3:21 PM
To: Williams, Grant W.
Subject: FW: Credits we discussed for Client1 & Client 2

Grant

 

Per our conversation this morning. Could you please get this credit in today. This was for two customers represented by this agent that had G6 outages back in June. If you could let me know when done I will follow up with the agent.  Thanks

 

Dan S.

Tom

I have this one. I will talk to Grant Williams the Director of Business Care and get these processed today. As I am not in Care, I don’t know the lag time or billing cycle these customers are on but we will get this into the system today. I will confirm with you when they are in the system and let you know when they should post to our customers bill.

Dan s.

Mr. Springston,
 
Confirming our telephone conversation of 9/13/07 at 9:27am,
where I called 804-422-4100 to reach you, these credits will
be processed today.
 
Thank you for your help!
 
Tom Fox

Notice the date the message was sent, and the date Mr. Springston finally read it.

I ended up calling multiple numbers at Cavalier until I got someone that could transfer me to him.

Your message

  To:        Thomas Fox; Springston, Daniel J.

  Cc:       Client1

  Subject:             RE: Credits we discussed for Client1 & Client2

  Sent:   Fri, 27 Jul 2007 16:39:44 -0400

 

was read on Thu, 13 Sep 2007 09:26:43 -0400