This was my complaint to the Better Business Bureau (BBB). I am also debating about contacting an attorney. There were numerous issues through my service agreement. The main issues being you cannot speak to them unless you know your home phone number; however not everyone gets a phone through them. I only had cable and internet, so when I called and couldn't provide a phone number it would say "thank you, goodbye." This made it immpossible to get anything taken care of. Moreover, they do not tell you until you close you account that you have to return their equipment to Richmond, VA. You either have to drive it there yourself (which would be a two hour drive for me) or ship it...this is outragous to make the client have to do. Put it this way, I only stayed with them for maybe six months. They were that terrible! The main issue I am contacting you about today is; I ended services in the beginning of July and paid my ending balance. I even have a carbon copy of my check to prove it. I have never received any other bill, and now I have just been contacted by an attorney stating I owe money. When I contacted Cavalier they stated they "sold my account and cannot help me," these were their words exactly. When I called the attorneys they stated there is no selling of accounts, and for me to refute the bill...which I am in the process of doing. My complaint is I have never been contacted of a problem with my account that is now "sold". When asking to speak with a manager at cavalier they refused stating there was nothing they could do to help me. I am told my credit will not be affected, but don't know for sure. I am very scared that I'm being left in the dark. I have been treated pretty bad by some companies...but they take the cake! I researched other complaints on the internet, and am appauled! I just wish I did my research prior to setting up my account.