This is what I was promised by Cavalier (then LDMI) if I ever had a service outage. They rarely followed it.   Tom,   Pursuant to our conversation, and in addition to service protection as outlined in the T1 Service Agreement, LDMI will provide the following relief (in the form of invoice credit to the account), should Technology Experts Inc. experience a documented loss of service to voice and data services as part of the LDMI SMAR T1:   Outage less then 30 minutes:                                                 $0.00 Outage greater then 30 minutes, less then one hour                  25% of MRC Outage greater then one hour, less then two hours                    50% of MRC Outage greater then two hours, less then four hours                   75% of MRC Outages greater then four hours                                              100% of MRC     The above credits shall be applied to all outages causing loss of voice and data services, with the exception of those losses which may reasonably be classified as a "natural disaster", with losses to the entire SBC region, including greater Monroe Michigan.   Sincerely,   (redacted) LDMI Sales Manager (redacted)